vendor help: MaxQ Data
#1
Tour de Franzia
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vendor help: MaxQ Data
I ordered something from them on 3/8 with a 2-week back-order. Its been one month and I've attempted to contact them:
3/9: email requesting shipping info
3/11: email, no reply
3/15 email, no reply
3/16: MaxQ replies, 2-week wait
3/29: email, no reply
3/29: left voice mail
3/31 email, no reply
3/31: left voicemail
4/5: voicemail
4/7: voicemail
4/9: voicemail
4/12: voice mail informing them that I would obtain a refund through my CC company
4/12: initiated refund process with Visa
4/13: started pricing basic traqmate
I'd love to contact these guys if anyone knows how other than the phone numbers and emails they've put on the website. I'm going to dispute the charge on Monday unless you guys can suggest something better. ITs a $500 order, I'd appreciate some correspondence at this point since I wanted data for the last 2-events.
3/9: email requesting shipping info
3/11: email, no reply
3/15 email, no reply
3/16: MaxQ replies, 2-week wait
3/29: email, no reply
3/29: left voice mail
3/31 email, no reply
3/31: left voicemail
4/5: voicemail
4/7: voicemail
4/9: voicemail
4/12: voice mail informing them that I would obtain a refund through my CC company
4/12: initiated refund process with Visa
4/13: started pricing basic traqmate
I'd love to contact these guys if anyone knows how other than the phone numbers and emails they've put on the website. I'm going to dispute the charge on Monday unless you guys can suggest something better. ITs a $500 order, I'd appreciate some correspondence at this point since I wanted data for the last 2-events.
Last edited by hustler; 04-13-2010 at 11:58 AM.
#2
Maybe I'll edit these out later so that they are not so public, but here are two email addresses I have for them, I think Kevin can send/receive them remotely. They are also a support vendor on sccaforums.com, if you have a uname there you can post a request for contact on their subforum, too. Good luck, they were a little hard for me to get in touch with, too.
Last edited by webby459; 04-09-2010 at 11:59 AM. Reason: Redacted email addys
#11
Tour de Franzia
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I guess something is better than nothing:
Date: Thu, 15 Apr 2010 23:27:37 -0700
From: info@maxqdata.com
To: hustler@hotmail.com
Subject: Re: FW: MaxQData receipt: 12833599
Hustler,
We are working to get orders wrapped up by this next week. We had a number of hurtles to over come. We're very sorry for the delay!
---------
MaxQ Guy
maxQData Support Team
On 4/9/2010 8:57 AM, hustler wrote:
MaxQ Guy,
I'd like to obtain shipping information for my order from 4-weeks ago. I've made several attempts to contact MaxQ with email and voicemail and would like to know my order's status.
Thanks,
hustler
I replied with a request for a telephone call, of course they won't check that email for a week...which I guess I'm fine with. I'm tempted to call the credit card company back and tell them to halt the recoupment. Any thoughts? I'd like to have the logger more than I'd like to have my money back. I think I've been polite and reasonable every step of the way.
Date: Thu, 15 Apr 2010 23:27:37 -0700
From: info@maxqdata.com
To: hustler@hotmail.com
Subject: Re: FW: MaxQData receipt: 12833599
Hustler,
We are working to get orders wrapped up by this next week. We had a number of hurtles to over come. We're very sorry for the delay!
---------
MaxQ Guy
maxQData Support Team
On 4/9/2010 8:57 AM, hustler wrote:
MaxQ Guy,
I'd like to obtain shipping information for my order from 4-weeks ago. I've made several attempts to contact MaxQ with email and voicemail and would like to know my order's status.
Thanks,
hustler
#13
Tour de Franzia
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Join Date: Jun 2006
Location: Republic of Dallas
Posts: 29,085
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I just recieved an email from them informing me that they cannot call me on a telephone because "telephone support is down."
I replied with, "you really don't have a telephone around where you can call me?" I'd like to go with the whole, "do you want $500 from me or not?" but I'm not a man.
I replied with, "you really don't have a telephone around where you can call me?" I'd like to go with the whole, "do you want $500 from me or not?" but I'm not a man.