Both Bill & Ken Hill helped me out tremendously back when I ran a Link. What I spent days on and had given up on, Bill fixed with 5 minutes on the phone. Damn EBC settings.

I'm jealous of FM. Boohoohoooo

 

when I drove out from the SF bay area to DC, Bill and Teri (I think) and Jeremy met up with me for lunch and beers. I didn't even buy anything.

 

I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.

Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata.

 

Ill second that, I had a similar experience with Kieth, so much so that I wont buy anything from Flyin Miata.

 

Keith spent some time replying to a lengthy email I recently sent him regarding DIY car painting. I was fully expecting either no reply or a halfassed answer to only one question in my email, but he spent the time and wrote me a good email. A+

I'm a nice guy person who honestly cares about customer service but sometimes I have days where i'm sure the poor customer on the other end of the phone think's I'm an ***. Perhaps the person Keith talked to before you was a complete idiot or maybe he didn't get any *** the night before.

 

Keith gave me a ride in the 7 around thunderhill. that's service.

 

This. I'm struggling to reply to people's emails within the first hour (if not within 10 minutes) and answer questions to people upfront and as honest as possible yet there are always people who will still think you're an ***. It's inevitable I guess.

 

Keith and Jeremy both can be precieved that way because that is their personality type. They are both very calm and to the point, but that can be misconstrued as not caring. Brandon on the other hand, can have a better phone personality, but at the end of the day they really do all care about getting you where you need to be. When I first interacted with them, I felt the same way, but as I talked with them more, I saw past that.

It's like our local Veterinarian, she is socially akward and has somewhat poor bed side manner, but always goes the extra mile to make sure our dogs are ok. We always get a call a week after our visits to make sure everything is going well. She loves animals and it takes a little to understand that you need to see past what can be a bad impression.

 

I have to second Flyin Miata's customer service. I have bought sway bars, coilovers, and a happy meal clutch kit and have always received to call to make sure everything was ok. I even bought a differential used and had some trouble installing it and they helped me troubleshoot. Great customer service.

 

You are 100000th'ing FM's customer service. Their bombdiggity status is well known.

 

FM treats me better than the Bugatti dealer.

 

Jeremy has provided me with endless help with the hydra for the past 5 years.

They also REALLY came through for me when I had endless problems with the Hydramist.

 

Yeah, there customer service after the sale had me speechless. I now know why the PO of my car was an FM addict.

 

I had this same experience.

 

+1 I was sold an FM happy meal and the flywheel wasn't machined right. The pilot bearing wouldn't stay in the flywheel, it fell out with pinky pressure. He never once apologized. The only thing he said was, "Ship it back and take that video off you tube". The video was of the bearing being pushed through the flywheel with a finger. I had to ask him to send me a UPS return label and then (it gets better) they shipped me another flywheel because he didn't communicate well with his assistant or whatever, and I had to go to UPS and return the package. Again. So I got screwed out of the cost of a flywheel for about a month and Keith screwed himself out of an FMII sale.

 

Another +1 for FM customer service. They always do a great job taking the time to fully understand any issues I'm having and always have a solution. Big shout out to Bill, Jeremy, Keith, Brandon, and anyone else I drive up the wall at FM on a semi-regular basis. I'll continue to be a loyal customer. I even rock my intercooler FM logo side out.

 

I participated in the Touge Run Lip group buy. About a day later, I got a call from FM asking me if everything was okay. Surprised (and impressed) the hell out of me that they would take the time for one part less than 80 bucks.

 

Weird, a lot of times Bill, Jeremy, and Keith call me to get help with stuff... pretty cool guys none-the-less.

 

Hopefully it's not SC2 tips.