I got my stuff a day early, Bill and the folks there hooked it up with some used parts, and I got something unexpected, a bov! Thanks guys/Terry!

 

Begi take notes.

 

I think we accidentally included that BOV by accident.

 

You know how sometimes you should say things that make mistakes work in your favor. Well this is one of those times.

Instead of being seen as a company that does surprisingly nice things for people, now you are a company that apparently doesnt have enough competency to check a packing list and fill a box.

At least you have company, Begi is the in the same boat.



Unless of course, someone else packed the box and you just dont know about the inclusion of additional, un ordered, items.. In that case you have even more problems.

 

I aint mad, hey

 

And your westfield configurator doesnt work. I just got my tax refund and was ready to place an order and now I cant, so ill have to go to Caterham instead.

 

Because this was a used item, there's not a "packing list" per say. It's one general part number for the entire setup. There may have been a mis-communication somewhere along the line with shipping as to what was included. However since he already has it, and it would not be worth spending the money to have it returned, then it'll stay with him.

I'll have Keith look at that. He's been working on it lately and making some updates.

 

Well that's retarded. How the hell do you keep people accountable for what they pack?

If I was your boss id go to the guy who packed the box and ask him to withdraw from his wallet the value of the BOV and put it in my hand.

You cant charge him for it either even if you did want it back and he didnt send it. Gotta love the internet and the law for that one.

A.You never do production development during business hours.
B. Development is done in a separate environment to A.not interrupt business B. not destroy working code C. to verify that new code works before deployment.


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How you people stay in business is BEYOND me.

Not trying to bust your *****, just watching out for your best interest.

 

They aren't Microsoft yo. They're a small company and I'm sure they wont lose 1000 sales if they do a little business hours redesign of the website.

 

Maybe not, but that shouldn't be a reason not too.

 

Actually, it was a simple mistake on my part - turns out the live version of configurator shares one file with the development one. Now that I know about it, problem solved. Although you can't place an order through the configurator anyhow, so just give us a call with that tax return money.

It's a website, all hours are "business hours".

Our shipping department rocks. People call up to say a part is missing, and we can tell them that "No, it's packed in the same box as the air filter, you just haven't opened that yet" with confidence. In this case, it was a used kit and the message didn't get through that one of the parts of the used kit shouldn't be included. Things happen, leatherface is happy, the only person upset is a random person on the internet. And there's always one of those somewhere.

It's fun to hate, isn't it?

 

hey I got a sticker so I'm happy.

 

maybe I'll get a turbocat when I order something, I've seen them modeling the products so it could happen

 

I've spent thousands at FM easily. I probably have 25 invoices from them in my "miata parts" folder. I only get what I order, never anything extra, not even stickers. And my last order I made for the silicone IC pipes, the little 1" coupler wasn't in there. Not the end of the world, but its the point.

I must say, I was definitely turned off the last time I called and spoke to Jeremy with some questions. Dude pretty much acted like he had something better to do. Since then I have ordered nothing from them. No big deal, I'm just another small fish in their pond, they don't care. But for the amount of money I have spent there over the years, I feel they could care less.

Not hating, just expressing my opinion.

Vash-

 

Dude makes order, gets his **** plus **** he didn't order, company says my bad, keep it. I don't see the ******* problem

 

Vash, Jeremy comes across like that sometimes on the phone. But he knows his stuff, so it's worth talking to him. Better than a super-friendly guy who doesn't know what he's talking about. We've only recently started including stickers with orders, and I'm sorry we didn't send you things you didn't order. As for the 1" coupler missing, did we sort that out for you?

Email me your address Vash and I'll send you a couple of stickers.

mazda/nissan, the shipping on that turbocat would be fairly high. He's a stocky boy

 

I guess what I was trying to say was that over the years, being a faithful customer that spends a decent amount of cash, I'm surprised there's nothing to make me feel valued. I always thought the power club was pretty bogus. I've definitely spent just as much as a new turbo kit and never got even one offer for 5% off.

I didn't even email you guys about the coupler, I just picked one up locally. Like I said it wasn't the end of the world. You guys are awesome in the miata scene and I've been a customer for a long time and I'm sure I'll continue to order from you. I was just sharing my own personal experience/opinion.

Vash-

 

Jeremy does have something better to do. He likes to play in the snow.

FWIW, if you email him, he'll email you several times a day for a week if you have difficult questions.

 

everyone is entitled to a bad day on occasion.

Also, I'm going to put an FM sticker between the begi and tdr stickers on my daily, lol.

 

Agreed, for reasons not having anything to do with their company. I'm just shocked they can stay in business when so many of us are such cheap SOB's!